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Thread: Things that make customers grumpy

  1. #211
    Senior Member BobC's Avatar
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    Dec 2010
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    Pakenham Victoria
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    238

    Default Re: Things that make customers grumpy

    Quote Originally Posted by Andy B View Post
    You're all a funny bunch!

    Some of the antics I read on this forum crack me up, gotta love it, the good the bad and the ugly (TLG). lol

    Now anyone know what makes customers grumpy?
    Nothing P's a customer off more than you not turning up when you say you will.

    I picked up a new regular last week after I had a phone call from a grumpy person abusing me for not turning up.
    I didn't have a clue who he was.
    It turned out that I wasn't his lawnie, it was another fella all together!

    Upshot was I said I'd come and do his lawn the next day. 900 sq.mtr block, flat and level. Whiz around with the ride on and whipper snip the edges. Done and dusted in no time.
    Outcome was customer was happy and wants it done every two weeks. All because whoever he had failed to communicate.

    Their loss, my gain.

  2. #212

    Wink Re: Things that make customers grumpy

    Quote Originally Posted by BobC View Post
    Nothing P's a customer off more than you not turning up when you say you will.

    I picked up a new regular last week after I had a phone call from a grumpy person abusing me for not turning up.
    I didn't have a clue who he was.
    It turned out that I wasn't his lawnie, it was another fella all together!

    Upshot was I said I'd come and do his lawn the next day. 900 sq.mtr block, flat and level. Whiz around with the ride on and whipper snip the edges. Done and dusted in no time.
    Outcome was customer was happy and wants it done every two weeks. All because whoever he had failed to communicate.

    Their loss, my gain.
    yeah just found it too far to drive for a 20 min job!

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