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Thread: Keep It Easy Questions

  1. #181
    Senior Member AJD Mowing's Avatar
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    May 2011
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    Southerland Shire NSW
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    2,865

    Default Re: Keep It Easy Questions

    Ok I have given the cloud version of Keep It Easy a good crack for 8 months and feel I should tell my fellow contractors about it. During this time I discovered a lot of functions not working as they should in their program "and there are a lot". As I discovered these things I emailed KIE about them and on each occasion was given a work around way to do the procedures until the issues were fixed. The cloud version does not have all the functionality as the old desk top version, the biggest one for me is their invoicing, you cant put all jobs on the one invoice for a client that has a monthly account like you can in the old version, I tried to manually enter jobs on an invoice and write the service dates for each job manually as their is no functionality for service dates but when you save it ready to email the order you have entered changes so all the dates are jumbled around, this is confusing for the customer and embarrassing for me, I was told by KIE all these issues are being looked at by their programmers.
    In Summary the old version has more functionality than the new version. The new version has a lot of functions that are not working as they should. KIE don't inform users of this when signing up to the new cloud monthly paid version, you have to learn the hard way as you use it. There has been nothing fixed from KIE from the many issues I have informed them about nor has any information on these issues in regards to them being fixed in the near future been sent to me from the company during the last 8 months, had this been the case I would stay with them. I cancelled my subscription at the end of June and I have now moved over to Quickbooks. I did enjoy being able to schedule and do my bookkeeping in the one program with the desktop version of KIE but the new version is making it hard and very time consuming not to mention more expensive than QB. It puzzles me when they have a perfectly good program like the desktop version that everyone was happy with as a platform why they have to change the functionality when building the cloud version and why they didn't make sure everything worked properly before taking it to market. I was also concerned that if these issues were not fixed soon then people will quit KIE and move elsewhere and the company would one day close leaving me high and dry.

    QB are a huge company so I feel safe in the thought that they wont just close one day leaving me high and dry. It really is quick to use just a shame they dont have scheduling but now I have made the change I have found its no real biggy and it has cut my book work time in half and cheaper as well. I should have listened to Bluey!! would have saved me a bit of time and $$$ but I dont mind at least I know and wont fall into that trap later on down the track and might help a few people when considering a bookkeeping program choice in the future..

    Cheers
    Dean
    AJD Mowing Giving Back Your Life

    http://www.ajdmowing.com.au/

  2. #182
    Member Redeye's Avatar
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    Mar 2009
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    Shoalhaven ,NSW
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    5,117

    Default Re: Keep It Easy Questions

    l hope my desktop version never crashes......




    http://www.curraronglawnsngarden.com/

    http://curraronggardening.com/

    "All sin is washed away in the Holy goodness of Beer"
    Book of Redeye, Psalm 69

  3. #183
    Senior Member GardeningSolutions's Avatar
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    Feb 2013
    Location
    Victor Harbor, SA
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    597

    Default Re: Keep It Easy Questions

    Thanks for the update. I had considered moving to the cloud version but will now stick with the pc version until it dies.

  4. #184
    Member Neil&family's Avatar
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    Sep 2009
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    Bundaberg
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    530

    Default Re: Keep It Easy Questions

    They are on borrowed time with me also. The fact that it does not function as it should, has resulted in me not keeping on top of things.

  5. #185
    Senior Member Bluey's Avatar
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    Jul 2008
    Location
    Adelaide
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    5,863

    Default Re: Keep It Easy Questions

    Does not surprise me. As I said previously if your going to be paying more per month for KYE than QB then you want all the bells and whistles. They just took the desktop version and put it on the cloud along with all its problems and deficiencies and it looks like they stuffed it up a bit as well. Operator is not interested in feedback or support only the money which is really bad considering he is a lawnie. Went downhill when Selina sold it I am afraid
    Cheers

    Bluey
    Adelaide Home & Garden Solutions
    http://www.ahgs.com.au


    "Success occurs when no one is looking, failure occurs when everyone is watching."

  6. #186
    Senior Member 4 Gardens's Avatar
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    May 2009
    Location
    Calwell ACT
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    631

    Default Re: Keep It Easy Questions

    I am using service m8

    It does scheduling and invoicing / quotes
    Also sends automated email and sms reminders

    Unfortunately only works on iphone / ipads
    Once all customers schedules in its easy to keep up dated

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