https://livechat.telstra.com/TB:Complaints:Business

Had a problem didnt recieve a bill ,recieved reminder paid straightway .Recieved next bill and on it they had placed a fine of 15.00 from not paying last bill on time .

So went on https://livechat.telstra.com/TB:Complaints:Business
Live chat complaints Stated my case recieved credit of 15.00 this took about 4 minutes .

Well done telstra ..

So use that link if you have any probs will save you time and money

And you can save and print the conversation