Hi Bert,
From the very first comment on this particular forum, the aim of Honda to have a presence and act as a voice from Honda. As I have consistently tried to mention, as a Marketing & PR Officer there is very limited work that I personally can do, rather than pass contractors' comments to Honda's sales and service departments & engineers. Unfortunately Honda cannot create a lawn mower that is perfect for every contractor's requirements at an affordable price (if it was possible to create such a mower, this forum wouldn't even exist!), of that I'm sure you can understand.
Also, have you tried using the Big Bag Kit yet? I would be very interested to hear feedback based on your experience with it.
Cheers,
Dylan