Originally Posted by
phaedo
I was banned from GYC when I went off at them telling me 3 weeks wait on a repair - for a mower I bought 2 weeks earlier from them. As they were the only Toro dealers around (and stay away from Toro everyone) I was at their mercy basically. At the time I was with Jims (since indy) and it took the franchisor to speak with them to actually get the repair done. It was a self propulsion issue that was basically a design fault, and 3 weeks after the repair was done it was dodgy again. Never been back, and over the course of 4 years using them would have spent $30,000 at a guess there. Hell, they even told me 3 weeks when I wanted them to show me how to remove the mulching plug from my ride on that I had purchased from them - one of the selling points was I was told it was a 2 minute job to do. When I did want to remove it and couldn't, that was when they said 3 weeks as it is an hours job to do on the hoist.