Originally Posted by
conrad
This is not related to a customer really, it's the neighbour who's being a bit tricky and I kind of feel as if they're trying to take me for a ride...
Was clearing a badly overgrown vacant block - had to get a brushcutter with blade to finish the job. All done, no worries. One month later I'm back at the same job for more maintenance to keep the grass under control. I was there late and a lady next door got home and came to see me. She said that there was a cracked window with a small hole in it, seemed legit. Said she wouldn't worry about it usually except that she was moving out next month. Sure enough I could see the window, if it's my fault I'm not going to try and weasel my way out of it, figured that there's a fair chance it was from the brushcutter. Told her yeah there was stuff flying everywhere, sorry for the hassle will get that fixed up for you no worries and left my business card.
Anyway received a repair quote for three window panels ($570 repair and my insurance excess is $500). Asked the real estate agency to check with the tenant as they only showed me one cracked window - now get the story back that they had the windows cleaned before I was first there clearing the block and no cracks/damage then. But that they didn't realise the other 2 windows were damaged... (if you find one hole, wouldn't you check the other windows right away..???)
Okay, first of all no one was at the house the first time I was there, no one saw the window get broken, no one came out and spoke to me immediately. But fair enough, the lady caught up with me a month later and yeah I'll cop that. But the 2 additional windows (no holes in them BTW, just cracks near the corners) which she "hadn't found yet" - seems fishy to me.
What do you guys reckon?
I was just going to pay the repair of that one window in good faith, any good faith is disappearing now that they try to spring two additional windows on me...