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Thread: Customers jumping ship

  1. #1
    Senior Member simo's Avatar
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    Default Customers jumping ship

    HI all lost 3 good customers in the last 2 weeks have had all 3 for the last 6-8 yrs ,they are now getting home care to mow there lawns Just hope these are one off and not things to come with financial worries ect...........

  2. #2
    Senior Member tree beard's Avatar
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    Default Re: Customers jumping ship

    Hi Simo

    What is this new threat????

    Homecare?
    To be wronged is nothing unless you continue to remember it.

    Real knowledge is to know the extent of one's ignorance.

  3. #3
    Translawner administrator's Avatar
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    Default Re: Customers jumping ship

    About the Home Care Service
    The Home Care Service of NSW helps people to live independently in their own homes. Services include:



    > Domestic assistance

    > Personal care

    > Respite care

    Eligibility

    Frail older people and younger people with disability in NSW and their carers who are having difficulty managing in their own homes are eligible for help from the Home Care Service.

    Being eligible does not mean you will automatically get a service as there is a high level of demand.

    Please Support The Sponsors www.lawnmowingdirectory.com.au

    As they support this forum




    Carrum downs Dandenong Doveton

  4. #4
    Senior Member tree beard's Avatar
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    Default Re: Customers jumping ship

    So do they use contractors to provide the service or is it a volunteer type of set up??

    Just have not heard of it in my area
    To be wronged is nothing unless you continue to remember it.

    Real knowledge is to know the extent of one's ignorance.

  5. #5
    Senior Member geoff's Avatar
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    Default Re: Customers jumping ship

    we have them in south east of melbourne too.... they charge out 15 bucks a lawn and get the rest from council...still not what the going rate is....dont let too many know this

  6. #6
    lifestyle
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    Default Re: Customers jumping ship

    You can register with them i believe. They use private contractors to provide the work. You should still get your money, the sources may be different though.

  7. #7
    Senior Member geoff's Avatar
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    Default Re: Customers jumping ship

    i am not sure but their rates might not be what it should be....we have a work cover contract and they pay by the hour at 32 dollars so to get your rate u have to add say 1.5 hrs for a lawn.... one thing is they can provide bulk but they are slow sometimes at paying although they are not alone .

  8. #8
    Senior Member mowjoman's Avatar
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    Default Re: Customers jumping ship

    In Qld we have Home Assist Secure and for mowing they contribute $15 of which I am registered.
    Most of my elderly customers I've moved onto the scheme and have gained quite a few new ones. My rates are the same the only difference is if the lawn is a $45 job, the customer pays me $30 and I bill Home Assist the other $15, when I've got say 10 invoices I send it off and a week later I have a cheque.
    Check out thread below..have posted contact details for Qld anyway...not sure of other states.
    http://www.indmowing.com.au/forum/sh...0836#post20836

  9. #9
    Senior Member simo's Avatar
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    Default Re: Customers jumping ship

    Gave home care nsw a call to see if i could keep mowing these lawns and bill them for a partial amount ,they were not sure and said they would look into it ??? Don`t know if I can bother sending more acct`s when there is a lot of cash work going around at the moment It would only be to keep good reiable customers..

  10. #10
    Member a grass act's Avatar
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    Default Re: Customers jumping ship

    There is also a scheme on the northern side of sydney called community assist lawnmowing through http://www.easycaregardening.org.au/
    Same setup with people receiving 15 vouchers per year and they contribute min of 11 dallars, and the vouchers are worth 22 dollars. You set the money side of things so if its a bigger job you change a higher amount. Good scheme to get into as there is no advertising, they are are all older and i do most on mon, tue wed to fill in the gaps. Only proviso the providers want is insurance details

  11. #11
    Senior Member The Local Gardener's Avatar
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    Default Re: Customers jumping ship

    A humble business is the most successfull business. No matter how loyal we all think our customers are, the moment the coin is a little lower, you are no longer on their required list. The funny part of it all they call back when the service fails for them.

  12. #12
    Senior Member simo's Avatar
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    Default Re: Customers jumping ship

    Quote Originally Posted by The Local Gardener
    A humble business is the most successfull business. No matter how loyal we all think our customers are, the moment the coin is a little lower, you are no longer on their required list. The funny part of it all they call back when the service fails for them.
    Yes I have had them call me up to do pruning rubbish ect, all the stuff homecare won`t do...Plus I have had feed back from a converted customer that the service is cr@p and after months of there service they have not even spoken to the home care lawnie..They just turn up mow and go...

  13. #13
    Senior Member mowjoman's Avatar
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    Default Re: Customers jumping ship

    Quote Originally Posted by simo
    Yes I have had them call me up to do pruning rubbish ect, all the stuff homecare won`t do...Plus I have had feed back from a converted customer that the service is cr@p and after months of there service they have not even spoken to the home care lawnie..They just turn up mow and go...
    The service of THAT particular home care lawnie was crap...be careful not to tar us all with the same brush there Simo

    I'm the home care lawnie in my town and with my name on the ute and trailer I'm sure to give the best service I can to all my customers.

    It really is a great service and we all know the ol' pensioners need all the help they can get. I think it was Geoff that said on this forum not long ago the oldies are always the 1st to increase the price, always have the done, always recomend you to their friends and as long as you look after them will always stay loyal
    Last edited by administrator; 16-10-2008 at 09:57 PM.

  14. #14
    Senior Member simo's Avatar
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    Default Re: Customers jumping ship

    Quote Originally Posted by mowjoman
    The service of THAT particular home care lawnie was crap...be careful not to tar us all with the same brush there Simo

    I'm the home care lawnie in my town and with my name on the ute and trailer I'm sure to give the best service I can to all my customers.

    It really is a great service and we all know the ol' pensioners need all the help they can get. I think it was Geoff that said on this forum not long ago the oldies are always the 1st to increase the price, always have the doe, always recomend you to their friends and as long as you look after them will always stay loyal
    No need for offence Mowjo I `am sure there are lots of good homecare lawnies out there , It is just this particular lawnie I have watched him service lawns like this Not a freindly fellow and does a cr@p job , Don`t know how he survives without a

  15. #15
    Senior Member mowjoman's Avatar
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    Default Re: Customers jumping ship

    None taken mate...
    Doesn't sound like he'll be in business for long term ay.

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