Just got my Jims October news letter and i see Jims says he only gets around one complaint a week from his approx 100,000 "personal customers" as he sees his customers.
This got me thinking when i started a business course before i started lawnmowing it was said "nice" customers cost Australian business's 100's of millons a year,, the nice customer never makes a fuss does not complain,,is very polite and well mannered, i think we lawnies are up against the nice customer all the time.
Watch out for yourr nice customers,,they will dump you anytime without warning even after years of service.
If Jims only gets 1 complaint per 100,000 mows either they are supermen and over deliver or they have heaps of nice customers.