Originally Posted by
administrator
Customer Service .Adds income .
We will be courteous, professional, flexible, honest and helpful in all dealings with our customers. We will actively listen so that we can better understand and appreciate the needs of our customers, through this we will anticipate the needs of our customers and determine how we can best provide a service they value.
We will answer all telephone calls promptly, and will respond to them that day or by the close of business that day .
We will provide our customers with clear, easy to understand, timely and accurate information about our services.
We will provide our customers with a non discriminatory service
We will undertake periodic surveys of our customers to find out what our customers think of our services and how we could make further improvements.