Just been on the phone with the seller of these tools and let me say that they are not the easiest people to deal with regarding a refund.
I have to pay the return freight, which on a product that does not do the job it's supposed to and is faulty, I hardly think is fair and they will not refund to my bank account but only to my Paypal account which is an absolute PITA meaning I will lose more money when I try to get my money from Paypal.
Glenno is the seller KMATE the eBay mob and company your wife works for? Maybe she could help me out as I'm not even confident that I will get my refund after I send the goods back!
Dean did you have this much hassle when you took yours back for a refund?