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Thread: Things that make me grumpy

  1. #2266
    Senior Member Lawn Mowing Professionals's Avatar
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    Default Re: Things that make me grumpy

    Quote Originally Posted by Blaktop View Post
    Twice in the past week I've had emails from clients asking for a complete statement as they say they've paid an invoice which they haven't. One paid one twice so I credited them the amount (their choice) and now they're confused where we're up to, even though I've supplied them with an invoice showing the charge and how much credit is left for each job. They were really happy....until they started getting invoices saying the credit has run out and they owe me. Hopefully it'll be sorted now......I have a direct line to the billing department instead of going through the branch that I actually do the work for.

    If it's good enough for me to keep track of things, surely the clients can as well......
    Yep, i refuse to take credit or offer it... solves everything

    Oddly enough, today a guy gave me $5 extra and said take it off next bill... ah, no thanks, here is your change sir and your reciept

    Let's just hope he doesn't forget i've given the change and is expecting a $5 discount in 2 weeks... i'll have the reciept page booked marked

    Simmo.

  2. #2267
    Senior Member bb1's Avatar
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    Default Re: Things that make me grumpy

    Quote Originally Posted by ian View Post
    isn't amazing though how they can always query whether they have overpaid you or that you are overcharging them but never seem to ring to say hey i seem to have under paid you
    Agree with this one

  3. #2268
    Member geoff1969's Avatar
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    Default Re: Things that make me grumpy

    Quote Originally Posted by Simmo View Post
    Yep, i refuse to take credit or offer it... solves everything

    Oddly enough, today a guy gave me $5 extra and said take it off next bill... ah, no thanks, here is your change sir and your reciept

    Let's just hope he doesn't forget i've given the change and is expecting a $5 discount in 2 weeks... i'll have the reciept page booked marked

    Simmo.
    x2 simmo at the end of each job = total owing $$$$ total paid $$$$ no confusion that way ...

  4. #2269
    Senior Member Blaktop's Avatar
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    Default Re: Things that make me grumpy

    One is a private client who lives in Sydney......I do their holiday home, there is no-one there when I mow. The other is a commercial client, it's invoice monthly or no job.....and it's a good job. About a third of my jobs are invoice monthly......majority are great, just a couple who aren't. I have a real estate with a $25 mow who got a fair way behind. In the end I took the overdue invoices in there laid them on the counter and said "if I was renting from you and was this far in arrears, you'd have me out in the street before it got this far.....is there the problem with the account?".....they paid. I have another company.... the job is $300 a month, I drop the invoice in and the money is in the bank before I get home. Gotta take the bad with the good......no-one has actually not paid. I'm just sounding off because KIE doesn't seem to want to print a statement (I must have something set up wrong) so because they don't keep track, I have to do one up manually.

  5. #2270
    Senior Member gcsmow's Avatar
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    Default Re: Things that make me grumpy

    Sounds like a Real Estate mob I USED to work for, don't work for any Real Estates now Awesome.

    Quote Originally Posted by Blaktop View Post
    Twice in the past week I've had emails from clients asking for a complete statement as they say they've paid an invoice which they haven't. One paid one twice so I credited them the amount (their choice) and now they're confused where we're up to, even though I've supplied them with an invoice showing the charge and how much credit is left for each job. They were really happy....until they started getting invoices saying the credit has run out and they owe me. Hopefully it'll be sorted now......I have a direct line to the billing department instead of going through the branch that I actually do the work for.

    If it's good enough for me to keep track of things, surely the clients can as well......
    Everybody is entitled to MY opinion

  6. #2271
    Senior Member Premier's Avatar
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    Default Re: Things that make me grumpy

    Quote Originally Posted by Blaktop View Post
    One is a private client who lives in Sydney......I do their holiday home, there is no-one there when I mow. The other is a commercial client, it's invoice monthly or no job.....and it's a good job. About a third of my jobs are invoice monthly......majority are great, just a couple who aren't. I have a real estate with a $25 mow who got a fair way behind. In the end I took the overdue invoices in there laid them on the counter and said "if I was renting from you and was this far in arrears, you'd have me out in the street before it got this far.....is there the problem with the account?".....they paid. I have another company.... the job is $300 a month, I drop the invoice in and the money is in the bank before I get home. Gotta take the bad with the good......no-one has actually not paid. I'm just sounding off because KIE doesn't seem to want to print a statement (I must have something set up wrong) so because they don't keep track, I have to do one up manually.
    Blaktop...Go to Main Menu > Print Reports > Client Statements and follow the prompts and you can then view or print out your selected client statements.

    Cheers

    Kevin

  7. #2272
    Senior Member Blaktop's Avatar
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    Default Re: Things that make me grumpy

    When I do that I get a blank page.

  8. #2273
    Senior Member Blaktop's Avatar
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    Default Re: Things that make me grumpy

    Actually, I'll rephrase that.......some clients give me a blank page and some clients give me some, but not all transactions. Not only that but I need to give them a list of jobs done as well.....just easier to do it manually than work out why KIE doesn't deliver. In all other areas it does what I want.

  9. #2274
    Senior Member Kathryn's Avatar
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    Default Re: Things that make me grumpy

    apparently i dont need to do my quotes anymore as another lawnie is doing them for me.
    i went to quote on a job today. quoted 55. lady said that some one else had quoted 50. so i said oh well you choose. then she tells that shes suprised i quoted so reasonably as the other lawnie had told her i would quote $100!!!!


    not happy. i didnt see him today, but i will...
    Indy and proud

  10. #2275
    Senior Member PaulG's Avatar
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    Default Re: Things that make me grumpy

    Not nice when someone's doing that to you in a smaller town.

  11. #2276
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    Default Re: Things that make me grumpy

    Quote Originally Posted by Kathryn View Post
    apparently i dont need to do my quotes anymore as another lawnie is doing them for me.
    i went to quote on a job today. quoted 55. lady said that some one else had quoted 50. so i said oh well you choose. then she tells that shes suprised i quoted so reasonably as the other lawnie had told her i would quote $100!!!!


    not happy. i didnt see him today, but i will...
    yeh been through all of that , a few years ago with another lawnie , the last few clients i gave qoutes to who claimed hes said i would charge like a wounded bull etc blah blah blah = i just laughed and told them if hes that desperate for work he has to make claims like that , you have to question what will he be like to deal with and the qaulity and aproach of his work , theres my qoute your property -your money - your choice of contractor = hes closed up his business now and long gone lol

  12. #2277
    Senior Member Kathryn's Avatar
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    Default Re: Things that make me grumpy

    especially when living in a small town your reputation is one of the most important things so someone trying to tarnish it is not nice. ill be keeping an eye out for this shifty operator again today
    Indy and proud

  13. #2278
    Senior Member bb1's Avatar
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    Default Re: Things that make me grumpy

    I have had it happen, and I took it as a compliment,

  14. #2279
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    Default Re: Things that make me grumpy

    some faackwit cut off the lights plug on my trailer yesterday/last night - not impressed
    IMG231.jpg




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  15. #2280
    Senior Member Lawn Mowing Professionals's Avatar
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    Default Re: Things that make me grumpy

    Quote Originally Posted by Redeye View Post
    some faackwit cut off the lights plug on my trailer yesterday/last night - not impressed
    IMG231.jpg
    Any idea's on who would do this? That seems very strange... Is your trailer locked up or behind gates or on the front lawn?

    Simmo.

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