Originally Posted by
RSM-Gazza
Had similar happen 2wks back. New client in nice area where I have many other quality and larger jobs within including same street.
First visit I fixed it at quoted price and did some extra minor hedge/plant trimming at N/C as I thought it was going to be a good job as a regular which is what he asked for moving forward. Gave separate quote for regular visit -never got a thankyou for the extra work I did - after 10 days had to send an overdue which was paid in 2minutes - but alarm bells were in the head already.
Time went by 6 weeks and he called (Oct now +rains), I knew it was in absolute crap condition again, but I went to the rescue seeing I have so many clients in this good area. He was waiting for me to arrive before he headed off to work as owner tradie.
He said I've pre deposited the money in your account for this 2nd visit just this morning. I thought WTF - is that right - he deposited $5 more than a regular mow quote.
He left for work, I stood there boiling like "Milton the Monster" wondering whether to leave right now - but I'll have to transfer $ back or do the job and never return with a professional message accompanying the prepaid invoice.
A mower man turned up for next door and said he would like the job but not in that condition if I was to quit as he would have both. Said, you will never see me here again so go for it.
I did the job to a high standard as neighbours would have been pee'd with the street appearance including one of my good customers, photo'd before, mid ship mowing and several after completion encase of dispute.
Held my head up high when completed. Got home later that day emailed the invoice noting it was prepaid with thanks and attached my very professional message to it, never to return.
Some times you have to walk from disrespectable customers and not hold on, I should have walked after no thanks -late pay from the first visit and 6 weeks to next call. But at least the neighbourhood knows I did a good job (nar great job) as I have some powerhouse customers in area at $120 per fortnight.