You done good Bluey. No way I could have typed all that on a phone with my blood boiling and hands shaking looking for someone to punch.
I rang my insurance company yesterday looking to reduce my life insurance to a bare minimum. Auto payment is due Friday so I told them I wanted the new reduced premium sorted before then. No Can do, they said. These things take time. WTF. If I was new business, they would have a new policy organised, premium sorted, all approvals and authorisations done and money out of my bank tonight.
I complained to Telstra via their own customer contact web link from their own site.
I had to fill this in and that and fill more along more stuff before my complaint message was finalised and transmitted.
It was regarding the cost cutting on ink density within their bills/invoices. We all know how faint they are to read as they cost cut on ink across Australia.
I had two bills arrive and thought "F" them, time to complain. Sick of this barely able to read bills over the recent years. They don't want you to be able to read the finer detail within charges, especially with the elderly with poorer eye sight.
Then I get an email reply requesting this crap for info from me,
Hi Garry,
Thank you for your email dated 10/11/14 regarding the print of your bill.
I will be happy to assist you however, we need to have the following information in order for us to verify your identity:
Date of Birth
ABN
Last Bill Amount
Last Bill Date
Billing Address
Blah, Blah, didn't copy paste the rest of it.
In the original complaint. I GAVE THEM MY BUSINEESS NAME AND MY MOBILE AND HOUSE PHONE NUMBER, PLUS A BIGPOND E_MAIL ADRRESS and they still want more crap before they will process my complaint. IDIOTS, JUST IDIOTS TELSTRA ARE!!!!!
And EMiRATES Airlines are no better. END OF RANT!!
Cheers Garry
I just gave em the arse after years of custom , they just don't give a **** anymore
"I'm not alone cause the tv's on yeah,I'm not crazy cause I take the right pills.... everyday" Jimmy Eat World
http://www.dreamlawnsandlandscapes.com
i hear your rants boys but lets face they dont care because you will still stay there..they are all the same...I put all my accounts with the business account thinking i will have Aussies to talk to when i have a query , how wrong was that...theres no option as optus you cannot get reception in our joint and some of the areas that i work ...the bastards no you will not leave,hate em but have no alternative
Buts its always nice occasionally to engage Caps lock and have a rant.
This belongs to the Happy thread, having two days off from tonight to pick up me new Jayco 17 ft tandem ensuite Pop Top tomorrow locally. Having day two of to fit it out with all the relaxation stuff ready for a fast approaching long weekend at the end of next week. Plus need to take it a Hoist & Lifting business to have custom S/Steel shipping cables made to pass through each mag wheel to lock the van when at parks.
Self employed means we work when want to !!
Cheers Garry
southernphone.com.au
aussie company made up of regional councils, based in Moruya, NSW - when you ring them you speak to a local country guy/gal....can't beat 'em....oh, and they use both optus and telstra coverage
http://curraronggardening.com/
"All sin is washed away in the Holy goodness of Beer"
Book of Redeye, Psalm 69
I'm stressed just reading that Bluey. I bet you love it when you see Telstra ads worth millions of dollars and read what they pay their CEO.
Things that make me grumpy.... The fact that the only 2 complaints I have received have come from customers who's lawns and gardens were overgrown and weed infested.
It seems these customers expected their lawns to be like the greens at St Andrews and their weed invested gardens to be like a display at the garden show after 1 visit instead of the tidy up they recieved.
What make me grumpy is when some idiot put the blads in upsidedown in the rideon after it's first sharpen.
.
.
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What make me embarrassed is I was the idiot that done it.
Had a clean up today waist high grass, kept jamming up sh1t finish evan for a roughy, cut a lawn yesterday and did not notice, great finish