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Thread: Things that make me grumpy

  1. #4636
    Senior Member RSM-Gazza's Avatar
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    Default Re: Things that make me grumpy

    edbeek,

    At the beginning of the story, I thought where's this heading.
    Then well into the story I thought you may have meet her hubby who turned out to be Chevy Chase on a ladder cleaning the guttering with a busted hose squirting all around. The script reflected the possibility of such.

    Sounds like you where there for some time with their being plenty to do, your patient man, Well Done.
    Cheers Garry

  2. #4637
    Senior Member edbeek's Avatar
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    Default Re: Things that make me grumpy

    All of the inconveniences probably only cost me 10 minutes extra.
    Because the mowing and trimming was so easy, being so dry here, I still got it done in good time and both she & I were happy with the final price.

    I might only do it one more time before the regular contractor returns to work.

  3. #4638
    Senior Member Bluey's Avatar
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    Default Re: Things that make me grumpy

    Your a better man than me Gungha Din. I dont put up with that stuff from my own clients let alone someone else's. I would have walked away and done the job next time round. If they complained told them why
    Cheers

    Bluey
    Adelaide Home & Garden Solutions
    http://www.ahgs.com.au


    "Success occurs when no one is looking, failure occurs when everyone is watching."

  4. #4639
    Senior Member steveo's Avatar
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    Talking Re: Things that make me grumpy

    It helps if they are good looking and wearing a nighty

  5. #4640
    Senior Member edbeek's Avatar
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    Default Re: Things that make me grumpy

    Quote Originally Posted by steveo View Post
    It helps if they are good looking and wearing a nighty
    HaHa... I think you might be on to something there steveo.
    Found myself getting half mungery today and thought... "what's missing here?"

  6. #4641
    Senior Member geoff's Avatar
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    Default Re: Things that make me grumpy

    very professional Ed...i think a lot of contractors forget they are providing a service they are working for the client...i walk into a store to buy something ..the salesperson is there to provide me with a service ..thats what contractors are there for the customer ..not themselves....there is a lot of competition out here so rise above the "up themselves attitude " ..sure walk away if you are treated like sh1t ...but generally my attitude is to provide a service that the customer gets value for the experience ..

  7. #4642
    Senior Member Bluey's Avatar
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    Default Re: Things that make me grumpy

    Quote Originally Posted by geoff View Post
    very professional Ed...i think a lot of contractors forget they are providing a service they are working for the client...i walk into a store to buy something ..the salesperson is there to provide me with a service ..thats what contractors are there for the customer ..not themselves....there is a lot of competition out here so rise above the "up themselves attitude " ..sure walk away if you are treated like sh1t ...but generally my attitude is to provide a service that the customer gets value for the experience ..
    Bull****. I am working for my bloody self. I am doing a job that they dont want to or cant do and are willing to pay me to do. I am doing it on my terms not theirs. They are not paying me to put up with crap working conditions or bad attitude. I provide a very good professional service to my customers and they know that and recommend me all the time but I wont be treated badly by customers with a bad attitude who think the customer is always right. Nor do I think that myself. I know and understand my value and it doesnt include being obsequious to people who think that just because they are paying you to do a job they can lord it over you like a medieval knight. People with that attitude can go to my opposition. Their welcome to them
    Cheers

    Bluey
    Adelaide Home & Garden Solutions
    http://www.ahgs.com.au


    "Success occurs when no one is looking, failure occurs when everyone is watching."

  8. #4643
    Senior Member Bluey's Avatar
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    Default Re: Things that make me grumpy

    Quote Originally Posted by steveo View Post
    It helps if they are good looking and wearing a nighty
    Yes I can agree somewhat
    Cheers

    Bluey
    Adelaide Home & Garden Solutions
    http://www.ahgs.com.au


    "Success occurs when no one is looking, failure occurs when everyone is watching."

  9. #4644
    Member Redeye's Avatar
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    Default Re: Things that make me grumpy

    Quote Originally Posted by Bluey View Post
    Bull****. I am working for my bloody self. I am doing a job that they dont want to or cant do and are willing to pay me to do. I am doing it on my terms not theirs. They are not paying me to put up with crap working conditions or bad attitude. I provide a very good professional service to my customers and they know that and recommend me all the time but I wont be treated badly by customers with a bad attitude who think the customer is always right. Nor do I think that myself. I know and understand my value and it doesnt include being obsequious to people who think that just because they are paying you to do a job they can lord it over you like a medieval knight. People with that attitude can go to my opposition. Their welcome to them
    yep......................




    http://curraronggardening.com/

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  10. #4645
    Senior Member geoff's Avatar
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    Default Re: Things that make me grumpy

    Not saying to put up with crap working conditions I've been doing this long enough to know that...Blue..relax mate just putting my view on customer service..i see so many contractors around me that have this high and mighty attitude...

  11. #4646
    Senior Member Bluey's Avatar
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    Default Re: Things that make me grumpy

    Quote Originally Posted by geoff View Post
    Not saying to put up with crap working conditions I've been doing this long enough to know that...Blue..relax mate just putting my view on customer service..i see so many contractors around me that have this high and mighty attitude...
    Good customer service doesnt have to include doing everything the customer wants or expects. Have your own personal standards of service but dont go back on them just because your supplying the customer a service and they want something outside of that. The customer is always right adage is crap. I spent too many years working in organisations and for bosses who had that ideology to subscribe to it now as my own boss. I treat customers with respect and expect the same in return.
    Cheers

    Bluey
    Adelaide Home & Garden Solutions
    http://www.ahgs.com.au


    "Success occurs when no one is looking, failure occurs when everyone is watching."

  12. #4647
    Member brett73's Avatar
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    Default Re: Things that make me grumpy

    When your 3.5yr old Colorado ****s itself at 10:30am and you have to cancel the rest of the day and possibly some of next week, right when things are starting to grow

  13. #4648
    Senior Member RSM-Gazza's Avatar
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    Default Re: Things that make me grumpy

    Quote Originally Posted by brett73 View Post
    When your 3.5yr old Colorado ****s itself at 10:30am and you have to cancel the rest of the day and possibly some of next week, right when things are starting to grow
    BUGGER - BUGGER, do you know at the problem is apart from the wheels not turning.

    My last single cab Hilux Workmate was bought second hand from the local Toyota dealer and I had trouble getting 3rd gear in.
    They gave me a very late model Hilux Dual cab diesel from the used car section, full tank of diesel to use whilst mine was being fixed under the 3 month warranty.
    Mine being a petrol model the parts in the gear box took time to import. Diesel parts were in stock all the time though. So they told me to retain the Dual cab and gave more free diesel.
    Then they accidently broke the main centre drive cogged shaft in the gearbox whilst tapping off a bearing. Then let me have the Dual cab for a couple of months and never paid for any diesel during the time.

    Well needless to say it's no brainer where I bought my new SR5 and wife's last three Yaris's from and the lastest Yaris was bought 6 weeks ago.
    On one cap price service, my new SR5 was needed all day in a routine service and I was offered their New Demo SR5 Dual cab for the day to keep me mowing lawns.

    Great Service, nah it's down right "Magic Service".


    Hope your Colorado is back on the road fast.
    Cheers Garry

  14. #4649
    Member brett73's Avatar
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    Default Re: Things that make me grumpy

    Quote Originally Posted by RSM-Gazza View Post
    BUGGER - BUGGER, do you know at the problem is apart from the wheels not turning.


    Hope your Colorado is back on the road fast.
    Not exactly sure, it's to do with the clutch, thrust bearing and dual mass flywheel. When it originally let go, the whole car was shaking, clunking and clanking. I stopped at the next job and got that done, then went to the local Holden dealer, just to make sure I could drive it home and dump the trailer, then take it to the dealer I purchased it from. It's booked in for Monday, so hopefully will find out what's happening late arvo.
    They have supplied me with another Colorado(more recent than mine) but unfortunately had nothing with a tow bar, so I'll drive it for the weekend and then swap it with the wifes xtrail monday, so I can tow the trailer(though I'm not sure how it will handle the trailer, hence the possible need for more lost days next week).
    Fingers crossed it's not to drastic and the warranty covers it.

  15. #4650
    Senior Member RSM-Gazza's Avatar
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    Default Re: Things that make me grumpy

    What a pain in butt, I was off all day last Monday with Hilux on my last Cap Price service with brakes issues again due to towing everyday it would appear. That was a pain without the car but I worked the weekend so decided to take the day off. Already had a new rotors fitted at 30,000k and many machines done in between. Dealer has paid for all the attention done so far, but not now moving forward.
    Went to trailer manu today and booked in to have the tandem rear set lazy wheels fitted with electric brakes, so all 4 wheels to be braked.
    Hilux brakes not up to it for everyday towing.

    So it's not just the Colorado that have prob's.
    Cheers Garry

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