Joanne
Don't let it ruin Xmas,hope they get it sorted soon.
Our place got hit in a big hail storm about 6 years ago now,I was working in Brissie when the neighbor rang and said I probably should come home. 460 roof tile's smashed or damaged,water pouring into the living/dining room where hail stones had come through the roof then ceiling.Three other rooms had the ceilings bulging under the weight of the water sitting on them.
Luckily the insurance company got things sorted fast,though they did want to leave my roof a mismatch of tile colours but a bit of fighting and the help of our insurance acessor(sp) seen them see our way of thinking.